FAQ

Here is our list of Frequently Asked Questions:-

• Which makes of cars do you service??

• Will I lose my manufacturer warranty if you service my car?

• What about my car’s electronic management system and variable service indicator?

• What type of work do you do?

• Do you provide fixed price servicing?

• What hours are you open?

• Can you service automatics, diesels etc?

• Can you service my older car?

• Do you provide a while you wait service?

• Can you MOT my car?

• Will you stamp my service book?

• Will you explain the work you have done?

• Can I source parts myself?

• My car came with free servicing – can you help?

• Which makes of cars do you service?

ANSWERS

Which makes of car do you service?
We specialise in German cars BMW, Mercedes-Benz, Audi and Volkswagen VW, Mini, Skoda and Seat. We have built up a good specialist knowledge over many years - first acquired by working for franchised or main dealers so we are happy to service any car regardless of manufacturer or age.

Will I lose my manufacturer warranty if you service my car?
No. We can use OEM original parts and oils to ensure your warranty is not invalidated. We will service your cars to manufacturers recommendations. We use the same electronic diagnostic equipment as a main dealer. By law this means your manufacturers warranty remains valid. We work to the same standards as a franchised dealer but at a lower price. Many of our mechanics were trained at main dealers and worked there for many years before joining our team. If your warranty has run out we can supply cheaper, top quality parts.

What about my car’s electronic management system and variable service indicator?
We use the same diagnostic equipment as a main dealer. We can reset your variable service indicator.

What type of work do you do?
Regular servicing, mechanical repairs, air conditioning, engine rebuilds, tyres, clutches, brakes, bodyworks, but not welding.

Do you provide fixed price servicing?
We will give you an estimate of the service and stick to that estimate. We will contact you to authorise any additional work that may be required.

What hours are you open?
We are open 8.30am to 5pm Monday to Saturday. We are not open Sunday.

Can you service automatics, diesels etc?
We service diesels, automatics, four-wheel drive vehicles, high performance variants etc.

Can you service my older car?
No problem – because we are cheaper, we can maintain those cars where it is not economic to have them maintained by a main dealer.

Do you provide a while you wait service?
Yes but it is best to arrange this when you book your service.

Can you MOT my car?
Yes. We are full accredited and trained to MOT any car or van. We do not need to use a third party as many garages do which can increase the cost.

Will you stamp my service book?
Yes.

Will you explain the work you have done?
You deal direct with the mechanics who work on your car. We will explain the work that has been carried out and will answer any questions you have.

Can I source parts myself?
Of course, but contact us first to make sure you obtain the correct parts. We can source parts from the manufacturer or cheaper alternatives.

My car came with free servicing – can you help?
Possibly. Some free servicing packages only cover the basics and exclude wear and tear items. Get the free servicing done by your supplying dealer and ask us for an estimate for any work not covered.

Northwest BM, Horwich, Bolton BL6 5PU    enquiries@northwestbm.co.uk     Tel: 01204 667867  or  07774 714340